Where are my products?

Sometimes products may arrive in separate packages as there are different suppliers. Please allow up to 2 weeks for the Korean Skin Care products to arrive as they are shipped from Korea, to Canada, then to the U.S., so they may take a little longer to arrive than the Western skincare and may come in a separate package.

Am I able to get a refund for products that I don’t enjoy?

Unfortunately, all sales are final. No refund or exchanges. But I’d recommend gifting to a friend or using on a different body part. Use a sunscreen you don’t enjoy on your face, on your body. If the exfoliant is a bit too intense, gift to a friend with more oily or resilient skin and try a gentler enzyme. Moisturizer too thick? Give to your sister who has drier skin.

What is the best facial to start with?

It is best to begin with the Glow Facial. The Glow Facial is my signature facial service that includes a thorough skin analysis, an in-depth treatment plan and a customized skin care regimen.

What if I don’t know what products are best for my skin?

If you don’t know what products would work for your skin, I recommend booking a Porcelain Skin Virtual Consultation to get the full tailored routine for your skin type, skin concerns and conditions.